Collage of vintage documents, birds, mountains and graphics illustrating the authors creative thinking.

I appreciate you taking the time to visit my site and learn a little bit more about me.

As a UX and Product professional with over 12 years of experience, I specialize in creating digital experiences that are data informed, user-friendly and business-savvy. Being neurodivergent, I'm all about taking a human-centered approach and putting people at the heart of what I do. Whether I'm leading a team or working on a project, I strive to bring a sense of empathy, innovation, and fun to any task. I'm excited to share my work with you and hope you enjoy exploring a few case studies.

Feel free to reach out if you have any questions or want to chat about collaborating.

I’d love to hear from you.


Recent Work

Project 1

How I Strategically Optimized the OtterBox Purchase Funnel to Increase E-Commerce Sales by 66.7%

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Project 2

How I Leveraged AI to Drive $1m in Revenue and Improve the Shopper Journey for OtterBox Customers Online

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Project 3

How I Strategically Helped OtterBox Migrate from Demandware to Salesforce Commerce Cloud

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Project 4

How User Research Helped Transform a Legacy Vendor System Through Customer Insights

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Project 5

Streamlining Parking Permits: How Four Web Applications Simplified a Complex Workflow

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My Values

I believe in people over profits and the power of UX to do good. I value taking care of the environment and leaving things better than I found it. I appreciate the kindness of a smile and not taking life too seriously. I love to learn about myself and others and I strive to make the most of every opportunity.

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My Skills

Expert question asker and detailed note taker. Savant of systems. Collaborator and connecter. Facilitator of ideas. A diplomatic delegator of design. Research planner and executor. Strategically Insightful.

View Carolyn’s Resume →